Effective date: October 19, 2026
Root Causes Medical is operated by Root Causes Medical Consultants PLC (“Root Causes”). This page explains what information may be handled through this website and how to contact us with a privacy question.
Information from this website
This website is for general information. It does not have accounts, health intake forms, or a contact form. When you visit, Cloudflare, our website host, may process basic technical information such as your IP address, browser or device details, and the pages requested. This helps deliver and protect the website.
We do not add analytics or advertising trackers to this website. We may update this notice if the website’s features change.
Information you choose to send
Our contact links open your email or text app. You choose what to include. We ask you not to send medical details, records, or urgent health concerns by ordinary email or text. Please use your Practice Better patient portal for health questions and records.
If you choose to send health information by email or text, we may receive it and use it to respond to you, route your request, support care, and maintain clinic records. Email and text services may not offer the same protections as the patient portal.
Care information and service providers
Practice Better is our patient portal and primary system for health information related to care. Our care team and service providers may use information as needed to respond to requests, support care, operate the practice, protect systems, and meet legal duties.
This website links to LDN Direct and Optional Aging. Those services have separate websites and privacy practices. Review their notices when you use those services. You can read Practice Better’s privacy and security information about its platform.
How long we keep information
We keep information for as long as needed to respond to you, provide and document care, operate the practice, and meet legal or professional duties. Medical records may need to be kept after a program or service ends.
Security and privacy questions
We use administrative, technical, and physical safeguards designed to protect personal and health information. No website, email, or text service can be guaranteed completely secure.
For a privacy question or request, contact Root Causes at [email protected] or write to 835 Mason St, Ste A250, Dearborn, MI 48124. Please do not attach medical records to ordinary email.
Changes to this notice
We may update this page when our practices or website change. The effective date above shows when the current version took effect.